How can we help?

Search practical answers about registration, marketplace review, ordering, payment records, delivery, and the Android app.

Can I browse without registering?

Yes. The product and supplier directories are public. Sign in to order, manage your account, save searches, and use account-specific tools.

Registration

Which account should I create?

Choose Buyer to purchase, Seller to sell finished products, or Supplier, Manufacturer, or Supplier/Manufacturer for materials and production services. Compare the role entry points.

Registration

How do I verify my email or get another code?

Complete the verification step shown after registration. If the code does not arrive, check spam and use the resend option when available. Delivery depends on the configured email service. Check service notices or contact support if it continues.

Registration

I already have an account. Where do I sign in?

Use the shared sign-in page or the portal for your role. Use the password reset link on the sign-in page if needed.

Registration

What does marketplace-approved mean?

The platform has recorded an internal approval for that business. It is not government accreditation, a product inspection, or a guarantee of payment or delivery. Read the full explanation.

Verification

What documents will my business need?

Complete the profile and provide the documents requested in your business portal for the selected activity. Requirements can depend on your business and review stage. Keep the submitted documents current and use the portal feedback to correct missing information.

Verification

How long does business approval take?

There is no published guaranteed turnaround. Follow your submission status in the business portal and respond to reviewer feedback. Contact support with your account and submission reference if you need help.

Verification

Why is my business or product missing from the public directory?

Public visibility depends on business approval and publication, account availability, and applicable listing status. Review these statuses in your portal; creating an account or saving a product draft does not automatically publish it.

Verification

Does GawangPinas collect payments or hold escrow?

The current checkout records the selected payment method. GawangPinas does not currently operate escrow or store card payment credentials. Confirm payment instructions directly with the business before sending funds.

Payments

Does a return or refund approval automatically send money?

No. The platform records requests, evidence, review decisions, and status. Arrange actual refund settlement with the business through the agreed payment channel.

Payments

What does trade credit tracking do?

It records agreed credit limits, due dates, and outstanding balances for approved wholesale buyers. It is a business record, not a loan offer or automatic money transfer.

Payments

Can I choose delivery or pickup times?

Choose from the fulfillment windows offered for your order. Available options depend on the business. Confirm special instructions and arrangements with the seller.

Delivery

Is order tracking live courier GPS?

Order tracking shows recorded order and shipment statuses. It does not guarantee live courier GPS, courier bookings, product inspections, or a delivery outcome.

Delivery

How are partial shipments and backorders handled?

Wholesale businesses can record split shipments, remaining quantities, and backorder estimates. Buyers record what they actually receive against a purchase order. Ask the supplier to confirm revised availability dates.

Delivery

What do price, unit, and minimum order mean?

Check all three together: the price applies to the stated selling unit, and the minimum order is the smallest quantity the seller accepts. Review the final order total and agreed terms before placing an order.

Orders

How do I report missing, damaged, or incorrect items?

Sign in to your buyer account, locate the order, and use the order issue or returns/refunds service. Describe the problem and attach relevant photos. Keep your order reference and discuss the requested outcome with the seller.

Orders

Can I save searches or receive product alerts?

Signed-in buyers can save searches and subscribe to available stock or price alerts from their account tools. Manage these subscriptions from your account. Alert availability depends on the enabled feature and notification services.

Orders

Which phones support the Android beta?

The currently linked APK is version 1.0.11. Its manifest requires Android 7.0 (API 24) or later and offers separate ARM64, ARMv7, and x86-64 downloads. The new package installs separately from earlier APKs; local app data does not move automatically. Manifest compatibility does not certify every device. Read installation steps and release details.

App

Is there an iPhone release?

No iOS download is published on this page. Use the browser portals on a supported mobile browser. The available direct download is an Android beta APK.

App

How do I contact support?

Use the contact page. It prepares an email draft for you to review and send through your email app; opening the draft does not send it. Include the relevant order or submission reference, and avoid passwords or verification codes.

Support

Where can I check outages and planned maintenance?

The public service-status page lists published incidents and maintenance notices. Operator checks show their timestamps; missing or stale checks show unknown. An absence of notices does not prove every service is available.

Support

How are business stories selected?

Only stories with recorded publication consent, a checked attribution, supporting outcome evidence, and an approved business can be published. Outcomes refer to the stated period and do not guarantee the same result for other businesses.

Support

Still need a hand?

Contact the project team with your question and relevant record reference. Never send passwords or verification codes.