From registration to fulfillment
Follow the steps for your role, including marketplace review, ordering, delivery records, and issue follow-up.
Buy with clear order records
Browse and register
Search the shop and check the selling unit, minimum order, current price, product description, and business profile. Create a buyer account and complete the email verification step when prompted.
Confirm the order
Add eligible items to your cart. Review quantities, the delivery or pickup options offered, the recorded payment method, and the total before placing the order. Contact the seller about terms that are unclear.
Follow fulfillment
Track status updates recorded by the seller. For wholesale quotes, review the supplier’s offer and any revisions before accepting. Arrange payment and delivery directly as agreed.
Check and follow up
Inspect the received items. Use your account’s order services to report missing, damaged, or incorrect goods or request a return/refund review with photos. A recorded request does not itself transfer money.
Set up, list, and fulfill as a seller
Register the right activity
Create a business account with Seller selected. Complete the email verification step when prompted and sign in to the seller portal.
Prepare your business for review
Complete the business profile and submit the documents requested by the portal. Follow the submission status and respond to requests for corrections. Approval times depend on the review queue; no fixed turnaround is promised.
Prepare listings and stock
Add accurate descriptions, prices, units, photos, and minimum orders. Use variants and batches where needed. Listings follow the applicable approval and publication process before appearing to buyers.
Process orders and returns
Confirm the agreed payment and fulfillment details. Update order statuses as work happens, record stock movements, and inspect returned goods before deciding whether to restock. Refund settlement is handled outside the platform.
Quote, prepare, ship, and reconcile
Register your supply activity
Choose Supplier, Manufacturer, or Supplier/Manufacturer. Verify your account when prompted, complete the profile, and submit the requested business documents for marketplace review.
Publish accurate supply details
Prepare catalog entries with units, minimum quantities, stock, product specifications, preparation lead times, and capacity. Only eligible approved, published listings appear in the corresponding directories.
Agree a quote or purchase order
Respond to requests, record revised offers, and agree quantities, buyer pricing, payment terms, and delivery expectations. Acceptance records the agreed offer and purchase order.
Fulfill and receive
Record split shipments and outstanding quantities. Buyers can record received quantities against the purchase order; the receiving workflow updates their inventory. Keep backorder estimates current and record external trade-credit balances accurately.